WELCOME
Hello, I am Aishwarya Rao
A product designer at Freshworks with an inclination towards user research.


Writer at:
UXPlanetUXCollectiveStartup
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WORK
Business Projects
Advanced Search for Freshchat

Enhance the support agent experience by improving inbox search in Freshchat. Performed user research to understand current user behaviour and introduced filters to improve discoverability.

Apr 2020 - Jul 2020
Product Design
UX Research
Admin Experience Redesign

A research activity to identify admin painpoints, restructure the information architecture and redesign the landing page of the admin settings for Freshchat.

Oct 2020 - Nov 2020
Information Design
Product Design
UX Research
Onboarding for Freshchat

A project focused on creating a onboarding journey for new and trial customers

March 2021
UI Design
Accessibility
Blogs
How chess makes you a better designer

As an avid chess player, I describe how the sport sharpens qualities that make you a better designer.

Oct 2020
Chess
Design Thinking
Featured on UX Collective
Kindle Redesign Part 2

A UX Case Study that focuses on redesigning the kindle ereader experience.

21 Nov 2019
UX Case Study
UX Research
Featured on UX Planet
Kindle Redesign Part 1

A UX Case Study that focuses on redesigning the kindle setting experience.

5 Nov 2019
UX Case Study
Featured on UX Planet
Product Pages: Turn your visitors into customers with UX

Certain tips on how you can enhance the sell-ability of products by improving the UX of your product page.

Nov 2019
UX
Featured on UX Planet
Beauty and the Tech: A Nykaa UX Study

A case study about the impact of UX in the beauty industry.

Nov 2019
UX
Featured on The Startup
Contact
Reach me

Who’s to say, what’s to be sought?

But words are great answers, so reach me and let’s talk!